Support

We’re here to ensure you have the best experience possible with your Hulu free trial. Below, you’ll find helpful resources and answers to common questions.

Getting Started:

How to Sign Up for Your Hulu Free Trial

  1. Visit the Hulu Sign-Up Page: Navigate to Hulu’s sign-up page.
  2. Select a Plan: Choose between Hulu (With Ads), Hulu (No Ads), or Hulu + Live TV.
  3. Create an Account: Enter your personal details, including name, email, and password.
  4. Payment Information: Provide your payment details. You won’t be charged until the trial ends.
  5. Start Streaming: Click “Submit” and enjoy your free trial.

Account Management:

Changing Your Subscription Plan:

  • Upgrade/Downgrade: You can switch between Hulu plans at any time. Changes take effect immediately.
  • How to Change: Log in to your Hulu account, go to “Account Settings,” and select “Change Plan.”

Canceling Your Free Trial:

  • Cancel Anytime: Cancel your trial before it ends to avoid any charges.
  • Steps to Cancel: Log in to your account, go to “Account Settings,” select “Cancel Subscription,” and follow the prompts.

Common Issues:

Login Problems:

  • Forgot Password: Use the “Forgot Password” link on the login page to reset your password.
  • Account Locked: Contact Hulu support if your account is locked.

Streaming Issues:

  • Buffering or Poor Quality: Ensure you have a stable internet connection. Restart your device and check for updates.
  • Device Compatibility: Make sure your device is supported by Hulu. Refer to Hulu’s supported devices.

Billing Questions:

Understanding Charges:

  • Authorization Hold: A temporary authorization hold might appear when you sign up. This will be refunded.
  • Billing Cycle: You will be billed at the end of your free trial unless you cancel beforehand.

Applying a Gift Card or Promotional Code:

  • Redeem Code: Enter your gift card or promotional code during the sign-up process or in your account settings under “Payment Information.”

Additional Resources:

Help Center: Access detailed guides and FAQs at Hulu’s Help Center.
Community Forum: Join discussions and find solutions in the Hulu Community Forum.
Live Chat: Get real-time assistance through Hulu’s live chat feature, available 24/7.

Contact Us:

Email Support: Reach us at support@trialhulu.lu for assistance with any issues or questions.

Stay Informed:

Newsletter: Subscribe to our newsletter for the latest updates, tips, and exclusive offers from TrialHulu.

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